ReturnTruck Begins With Quality!


Privacy Policy

Last Updated: 15-12-2024

Welcome to ReturnTruck! This Privacy Policy outlines how ReturnTruck (we, our, or us) collects, uses, shares, and protects your information when you use our mobile application and services.

By accessing or using the ReturnTruck app, you agree to the collection and use of your information in accordance with this Privacy Policy.

1. Information We Collect

We collect information to provide and improve our services. The information we collect includes:

a. Personal Information:

  • Name, email address, phone number, and contact details when you register as a Driver or Customer.
  • Payment information (for Drivers subscribing to yearly charges).

b. Location Information:

  • Real-time location data from Drivers for route tracking purposes.
  • Customers location data when enabling map features or to assist with delivery coordination.

c. Usage Data:

  • Information on how you interact with the app, such as search history, pages viewed, and app features used.

d. Device Information:

  • Device type, operating system, IP address, and app version for troubleshooting and performance improvements.

2. How We Use Your Information

We use the collected information for the following purposes:

  1. To Provide and Improve Our Services:

    • Facilitate parcel delivery connections between Customers and Drivers.
    • Enable Drivers location tracking on the map for Customers.
    • Improve app performance, user experience, and support services.

  2. To Manage Driver Subscriptions:

    • Process payments for yearly subscriptions.
    • Notify Drivers about subscription renewals or updates.

  3. To Communicate with You:

    • Respond to inquiries, provide customer support, and send app-related updates.

  4. To Ensure Safety and Compliance:

    • Monitor activities to prevent fraud, unauthorized use, or violations of our Terms and Conditions.

3. Sharing of Information

We do not sell your personal data to third parties. However, we may share your information in the following cases:

  1. With Other Users:

    • Location and contact details of Drivers may be shared with Customers to facilitate parcel delivery.
    • Customers’ information may be shared with Drivers to enable smooth delivery coordination.

  2. With Service Providers:

    • We may share your data with trusted third-party service providers who assist us in operating the app, processing payments, or improving services.

  3. For Legal Purposes:

    • We may disclose your information when required to comply with legal obligations, resolve disputes, or protect our rights.

4. Location Information

Location tracking is a core feature of the ReturnTruck app:

  • Drivers Location: Shared in real-time to allow Customers to track Drivers for parcel delivery.
  • Customers Location: Collected when using map features or enabling location access.

You can disable location tracking at any time through your device settings; however, this may affect the app's functionality.

5. Data Security

We take appropriate measures to protect your data from unauthorized access, loss, or misuse. These include:

  • Data encryption.
  • Secure payment gateways.
  • Regular monitoring of our systems for vulnerabilities.

While we implement strong security measures, no method of data transmission over the internet is 100% secure, and we cannot guarantee absolute protection.

6. Your Rights

You have the following rights regarding your personal data:

  • Access: You can request access to your data.
  • Correction: You can correct inaccuracies in your data.
  • Deletion: You can request deletion of your data, subject to legal or operational obligations.
  • Withdraw Consent: You can withdraw consent for certain data usage, such as location tracking.

To exercise these rights, contact us at

Email: service@returntruck.in
Phone: +91-8421641112

7. Data Retention

We retain your data only as long as necessary to provide our services, comply with legal obligations, and resolve disputes. For Drivers, subscription-related information is retained for the duration of the subscription.

8. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties, and we encourage you to read their privacy policies.

9. Childrens Privacy

The ReturnTruck app is not intended for individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted in the app, and the "Last Updated" date will be revised. Continued use of the app after updates means you accept the new terms.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:
Email: service@returntruck.in
Phone: +91-8421641112

By using the ReturnTruck app, you agree to this Privacy Policy and consent to the collection, use, and sharing of your information as described.